Management & Supervision
- In assessing the specifications of your facility, we will ensure that we make provisions for a permanent supervisor to be based on the site and for the area manager to visit the site on a daily visit.
- We will ensure that the site is audited annually by the Cleaning Practitioner Association of Nigeria (CPAN) while the cleaners are at work to ensure that the highest possible standards are maintained.
- All our cleaning supervisors have a minimum qualification of National Diploma (ND) and must undergo the cleaning proficiency certificate scheme before being allocated a site. All our cleaner's training is listed in an assessment card that details all resources and competencies that are needed to pass a given task and unless all the tasks are passed, they cannot be posted to a site
To achieve and maintain a high standard of cleanliness by operating controls which will result in consistent service throughout the life of the contract.
We will check and record the quality of services. We will send you a monthly questionnaire to comment on all our areas of service not just on cleaning but customer service levels. On the commencement of the contract, all items that are required to be cleaned will be listed and we will want you to score us on the specifications quarterly on a scale of 1 to 10.
In addition, an independent random check inspection using the same system will be carried out by the area manager to check cleaning zones.
The management of Westfield is committed to meeting & exceeding the expectations and needs of our clients. We recognize that to achieve this goal we need to recruit and train the best the industry has to offer. We also recognize the importance of having a comprehensive management system.
Our management team will ensure that the necessary investment is made available to aid the continuous development of all staff, be it at staff operational level or management levels.
We ensure that our quality objective is well communicated through all boards.
