Customer Care
efficiency of operations and excellence in service delivery”
Should a client have a query, need assistance, or need to make a recommendation, then simply call our 24-hour help desk where there is always a member of our customer response team ready to help.
Westfield Management Ltd is a member of the Cleaning Practitioner Association of Nigeria (CPAN) and is in full compliance with standards our insurance covers employee liability, employer liability, public liability, and product liability.
Each staff member receives customer service and care training. They are then hand-picked to match each specific site to ensure a high level of customer care delivery.
To achieve the main objectives and level of service required we identified the following criteria:
⦁ The recruitment and retention of well-trained, motivated, experienced, and smart cleaners (between the ages of 18-35 years) with high interpersonal skills and fluency in English.
⦁ Document contract monitoring and liaison with all staff on site and clients regularly.
⦁ The compilation and adherence to detailed, up-to-date, and accurate Assignment Instructions for you. A ‘proactive’ rather than ‘reactive’ approach towards cleaning your spaces.
⦁ Regular documented liaison with you to establish and monitor adherence to established performance criteria
“Good quality cleaning can make all the difference to a company’s business success,” says a new survey of Nigerian companies.
Good quality security staff improves a business, says a new survey published by a leading international ‘serviced office’ operator.
We believe that customer care is the highest of priorities. We firmly believe that each client, their personnel, visitors, and customers should receive the highest levels of attention, courtesy, communication skills, efficiency, good manners, and personal presentation and that our staff should be ambassadors for both assertions and to you, our clients.
We are firmly committed to the belief that our clients expect and deserve the highest possible levels of customer service and that every member of this company shall conduct themselves professionally and with the utmost honesty and integrity thereby continuing our pursuit of excellence.
